Design · Intermediate
UX Research for Internal Tools
Contextual inquiry, usability tests, and findings reports for enterprise software.
Overview
Study how warehouse and operations staff interact with clunky admin UIs—and communicate findings that engineering teams act on.
Features
- Contextual inquiry in simulated warehouses
- Moderated usability test scripts
- Affinity mapping with remote collaborators
- Accessibility heuristics for data-dense screens
- Research repository structure in Notion
- Synthesis templates for ERP-adjacent flows
- Ethics and consent documentation
Outcomes
- Run three moderated sessions with recorded notes
- Publish a findings deck with severity tags
- Recommend three prioritized UX fixes
Reviews
"Usability tests on our inventory screen surfaced labeling issues we ignored for months."
FAQ
Portfolio?
Yes—redacted recordings and decks suitable for hiring loops.
Participants?
You recruit two internal volunteers; we provide scripts for external recruits optionally.
Limitation?
Visual branding and marketing site UX are not covered.